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FAQ
1.Q: How to order my own sign products?
A: Our signage products are all customized, so you can send us the vector files, such as PDF, CDR, AI, DXF format, etc. The size and quantity of the products should also be informed in detail, so that we can know your needs better, and we will arrange the design and production of your signs as soon as possible.
2.Q: What are the guarantee services?
A: 3 years warranty for waterproof products; one years warranty for non-waterproof products.
3. Q: How to pay for my products?
A: We accept TT / LCP / DAP / DDP etc., if you wants to pay by credit card, then you can choose Alibaba assurance.
4. What kind of shippment methods do you usually use?
Generally we use DHL/TNT/UPS/FEDEX. The delivery time is 3-10 days according to different countries. If oversize, we will shipping by air, the delivery time will be 10-15 days.
5. Transportation safety?
If something is damaged during transportation, you can take the photo first and then send us the package picture. If the damage is serious, we will coordinate your problem and negotiate with the shipping company to request settlement.
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